Contact Us
Whether you've spotted something that needs updating, want to flag a change to a platform's eligible states, or just have a question about how sweepstakes casinos work, we're glad to hear from you. This page explains how to reach us and what we can help with.
How to reach us
The best way to contact Sweeps is by email at [email protected]. Send us as much detail as you can — which page you're referring to, which operator, and what you noticed — so we can look into it properly. We read every message, though response times can vary depending on volume.
What we can help with
- Corrections to a review — for example, if a welcome offer, eligible-state list, or redemption threshold has changed since we last checked it.
- General questions about how the sweepstakes casino model works, including the difference between Gold Coins and Sweepstakes Coins.
- Feedback on your own experience with a platform we cover, whether that's about sign-up, daily rewards, or prize redemption.
- Suggestions for operators or topics you'd like to see us look at.
What we can't help with
We're an independent review site, not a customer support desk for any individual casino brand. If you're having trouble with an account, a redemption, identity verification, or a payment on one of the platforms listed on ezricare-info.com, that request needs to go directly to the operator in question — usually through the support contact listed on their own site or app. We can't access account details, process redemptions, or resolve billing issues on a platform's behalf.
Similarly, we can't offer legal or tax advice. If you have questions about whether a particular platform is available in your state, or how prize redemptions might affect your taxes, the operator's own terms and conditions — or a qualified professional — are the right place to check. Availability varies by state and can change, so always verify current eligibility directly with the platform before relying on anything published here.
Before you write in about eligibility or rewards
A few things are worth checking first, since they cover most of the questions we receive:
- Eligible states and any excluded jurisdictions are usually listed in an operator's own terms, and these lists do change.
- Minimum age to register is typically 18, though some operators set it at 21 — this is confirmed on the operator's sign-up page.
- Daily free rewards, login bonuses, and welcome offers are tied to specific terms (wagering requirements, expiry windows, redemption minimums) that sit with the platform, not with us.
- If you want general background on how these platforms are assessed, our About Us page explains our approach, and our Responsible Gambling page covers play limits and support resources.
Sending a useful message
To help us act on your message quickly, try to include:
- The specific page or operator you're referring to
- What you believe is outdated, inaccurate, or worth reviewing
- Any source or screenshot that supports the change, if you have one
- Your general question or feedback, written as plainly as possible
We can't guarantee every suggestion leads to a change on the site, but accuracy matters to us, and reader corrections are one of the ways we keep listings current. For details on how we handle the information you send us, see our Terms and Conditions.
Getting in touch about advertising or partnerships
If you represent a sweepstakes casino operator or a related business and want to discuss coverage on ezricare-info.com, use the same email address and mention this in your subject line. As with our reviews generally, any commercial relationship never decides how an operator is ranked or rated — that's assessed separately using our own research.